FREQUENTLY ASKED QUESTIONS

A safe deposit box is an individually stored container held within a high secure vault which is only accessible to the key holder (or their registered additional users). A safe deposit box is used to store valuable possessions that an individual may not wish to store at home or at their place of work. Our clients pay an annual fee for using their safe deposit box and for us to guard their valuables.

Yes, that is correct. Group 4 offers private and discrete rentals of safe deposit boxes inside an underground vault in Gibraltar. We have 5 different safe box sizes as well as full sized rooms. You can come and deposit your valuables inside a safe deposit box in our facility. To clarify: these safe boxes are not to take home, they are fixed inside our vault in Gibraltar.

We only require 2 things: 1) For you to identify your self with an acceptable form of photographic identification (a valid passport or ID). 2) A deposit of £220 for your keys (given back to you if you decide to cancel your rental). The process takes approximately 15 minutes, is extremely easy and our professional staff will be happy to help you. You choose the size of your safety box, for how long you'd like to rent and we register your data. Once your rental payment and deposit is made you can begin using your safe box. You can visit us in person any day during our opening hours. If you prefer to speed up the process, complete the payment online and send us your information via email at info@g4boxes.com.

The main difference is the ease of obtaining a safe deposit box and the privacy you get when you join Group 4. In a bank, in order to get a safe deposit box you must have an open account with them. In this day and age the banks are less open to accepting customers they don't know, or those who do not live in the country, asking for endless paperwork for you to get a safe deposit box. To get a safe deposit box in the Group 4 vault you only need to come see us in our offices with a valid ID. Our kind professional staff will give you access to your safe box straight after registering. No one will know you have this box except you. Additionally, it is more discrete to come visit us instead of a bank, as we are located in an office building with other businesses and no one will suspect you are going to a safe deposit box vault with your valuables. Lastly, Group 4 offers other services, such as a the rental of the meeting room inside the vault, last wills, storage of gold and other documents.

Food is stored in the refrigerator, clothes are placed in the closet. Where will you keep cash, jewellery, watches, rare stamps, or important documents? These items belong in a personal compartment in a secure complex. At Group 4 we rent safe deposit boxes inside an underground vault for you to store your valuable belongings. Here are five benefits of storing valuables in Group 4: #1 Your items are protected from fire, flood, or other natural disasters at home. Natural disasters can destroy much more than just the home itself. You could lose much more, like photos, jewellery, birth certificates, and other important records. Now you can keep copies of documents that are important to you (even photos) in digital format and store the originals as well as your valuable assets inside Group 4. #2 A secure and affordable way to store private valuables Only you know what's in your personal compartment, at a cost determined by the size of the box and the rental period. Little price for your peace of mind. #3 Avoid theft Your valuables cannot be stolen from your home if they are not there. Aside from the fact that most home safes are no challenge to the average thief, even if you have invested in a safe that costs tens of thousands of Euros, today the method of most thieves is to simply take the safe and continue the robbery from elsewhere. In addition, the very presence of the safe in your house can indicate that your house is worth breaking into. It is enough for a service provider or a housekeeper to pass the information about the presence of your safe to third parties, who will understand that your home is a destination worth visiting. #4 Your objects are protected from loss or forgetfulness All your valuables are protected and organised in a personalised and orderly box. A comfortable and simple solution for people who have difficulties maintaining order in their home. #5 No one will know you have the box Discretion is another security measure. We won't tell anyone of your safe deposit box so that you can rest assured your valuables are kept safe. When you come to our office, people can think you are going to see any number of businesses as we are located in the ground floor and basement of a building with over 30 companies.

Our facility is located on the Ground Floor of Leon House building at 1 Secretary’s Lane, Gibraltar. We are a short walk away from Casemates Square. Only 50 meters away from the Holy Trinity Cathedral Anglican and 80 meters away from Main Street. We are open from Monday to Friday from 9 to 14 and 14:30 to 17:30. Saturday, Sunday and Public holidays we are closed.

Our vault and security systems are extremely safe and modern. We are proud to declare that since our opening in 1984 we have not had any security issues. Whilst we cannot disclose specific security measures, we have a number of highly sophisticated complementing and independent systems in place to ensure your belongings are secure at all times. Vaults are monitored and secured 24/7 using cutting-edge technology, which is supplemented by highly-trained personnel. In addition to our own extensive security, we are also linked into the Police force for rapid response call outs. Our proximity to the Gibraltar police station ensures that law enforcement officers are never far.

We are open Monday to Friday from 9 to 14:00 in the mornings and 14:30 until 17:30 in the afternoons. Saturday, Sunday and Public holidays we are closed. You can come visit your safe deposit box any time you'd like within our opening hours. ​ If you need to come outside of our opening times you can contact us and make an appointment for us to open for you. This comes with an additional cost and must be booked at least 48h in advance.

Yes, of course. We welcome all nationalities and people from everywhere. You do not need to be a Gibraltar resident. The same onboarding process applies for both Gibraltar and International clients.

Yes, we offer our services for both individuals and businesses. We request the following information to open a safe box for a business: Business Name, Company Registration Number and Registered Address. Additionally, we require appropriate identification (ID or Passport) for all the clients who will be accessing the business safe deposit box in order to allow them to enter the vault.

We accept all major credit/debit cards, bank transfers, cash as well as the major cryptocurrencies (please contact us for this payment option). You can pay in either GBP, EUR or USD.

A certified copy of the death certificate must be brought to our office. Then access to your safe deposit box will only be allowed for probate valuation. No items may be removed until we have been shown a relevant grant of probate. Then it's content will be given according to your will. We also offer the service of storing your valuables as a will to only be opened after your death. You can read more here and contact us if you are interested in this service.

Of course. Group 4 will never provide information about its customers, their activities and/or the contents of the safe in their possession. We won't even share the very existence of your safe box. We will only do so in the case that a body of law comes with a warrant or court order.

Absolutely not. In group 4 we are committed to total and absolute discretion with all our clients. All details of a client, or even the very existence of such client in Group 4 will be kept completely confidential. We will only release information of a client if a law enforcement agency comes with a warrant.

Yes. We only allow one client (along with any registered companions) in the vault at a time for maximum security and privacy.

No. Only you (and any additional registered user to your box) will know the contents of your box.

No, you can simply walk in any time within our opening hours. It is not necessary to book an appointment, but it is recommended in order to avoid waiting and maintain maximum discretion among clients.

No, only you have a copy. When you register you will be given two keys (one spare) unique to your box. As another safety procedure, each box is opened using a dual-lock system. The "customer key" and one held by us. Each safe box requires both keys to gain access, neither Group 4 nor the customer can open the safe boxes alone.

As a private company Group 4 complies with all regulatory obligations of any private company in Gibraltar and is not required to report to the public. For additional privacy, our facilities are located in an office building with over 30 other businesses. This means that if anyone sees you enter the building, no one suspects you came to our office.

Simply because they don't have access to it. All employees at Group 4 don't have access to customers data (except on the first day when registering, if the client registers in person and not via the Internet). Staff can only see a pseudonym or nick name that you will provide when registering. For example: “Stephen”; “Amanda”, “Mr. Brown”, etc.

No. The only case in which we are obliged to open a box is when we are presented with a valid court order.

We have 5 different safe box sizes as well as full sized private rooms. Our most common safe boxes are: Small Size: 11cm High x 33cm width x 50cm deep = £285 per year Medium Size: 16,5cm High x 33cm width x 50cm deep= £440 per year Large Size: 32cm High x 33cm width x 50cm deep = £1180 per year *The width ( 33 cm) and depth (50cm) are the same for all boxes. What changes is the height. We offer discounts for those who wish to pre pay many years in advance: 5% Off for 3 year rental 8% Off for 5 year rental 10% Off for 6+ year rental We also offer discounts for Gibraltar residents as well as people over 65 years of age. See more information in Pricing.

You can store almost anything you want. You can safely store valuables as cash, jewellery, watches, gold and other precious metals. It is also worth considering depositing items such as family heirlooms, important documents such as wills, notarial deeds or contracts, as well as backup copies outside your home. If what you want to store does not fit in our regular sized safe boxes we also have full sized safe rooms inside the vault. This offers the possibility of depositing pieces of art, collector or utility weapons (without ammunition) or any other large sized valuables you wish to keep safe in the Group 4 vault. For businesses, it is worth considering the storage of confidential or sensitive data, documents, backup copies, as well as intellectual property and/or trade secrets. In conclusion, you may keep the objects, documents and effects that you deem appropriate, as long as they are legally traded, not chemical substances or organic materials that produce or are likely to produce bad smells, explosives, harmful or detrimental to health in any way. See full list of prohibited items.

When you register we ask for a deposit of £220 for your keys. You will be provided with two keys. If one key is lost, you must only notify us. If you wish to change to a new safe box you can come to our office to do so. If both keys are lost, you will need to come into the facility for the locks to be replaced. In both cases you will lose the initial deposit of £220 to get you a new box.

Yes, no appointment is needed to access your box. You can simply drop in at any time between 9:30 to 14:00 or 15:30 to 18:00 on any weekday. Our discreet staff will swiftly verify your identity and escort you to the vault, where you may privately access your box.

Yes you can add up to 4 additional users to access your safe deposit box. To do this, you must bring every person(s) to our office with their ID or passport and they must cosign an additional user form granting them access. Each extra user has an additional cost of £20 per person per year. We also offer the security measure of a joint signature access. This means that a safety box can only be accessed if at least 2 people are present. For example: 4 associates share a box and add the joint signature access, then we will only open the vault for them if at least 2 of them are present.

Yes. You may upgrade or downgrade the box size at any time. We will calculate the difference and charge or reimburse you accordingly.

Yes that is correct. We have high security private walk-in vaults available in various sizes ranging from the size of a refrigerator to that of a van. Ideal for the storage of fine art, valuable furniture, antiques, large valuables, etc. If you are interested in one of these please contact us.

A client who wants to present or sell the contents of their safe deposit box to another client or wants to hold a business meeting in private with the highest level of security, can rent a meeting room inside our vault. The conference room includes basic office services such as internet, telephone and refreshments as well as a money counting machine and a machine to verify the authenticity of bills. The rental price of the meeting room is £48 per hour (The charge will be made according to periods of half an hour). Every person who enters the vault must first register with valid ID or passport before entering.

Leave an inheritance, personal memories, documents or valuables as a last will inside a safe deposit box at group 4. The client, deposits valuables that they wishes to bequeath to whomever they choose. The storage box will be closed with a wax seal with the client's signature. The box will be opened only to the client's heirs, upon presentation of a death certificate. This has a higher registration cost as the legal work must be signed by notary, but a lower yearly rent (as the box won't be opened). Read more here. If you are interested in this service please contact us.

We can store your precious metals. Instead of having a personal vault and adding them yourself, you can simply send us your precious metals and we will store them for you at a special price based on weight. Our vaults provide the most secure, cost efficient solution to store your bullion independently.

Yes, it is a very straight forward rental contract that identifies you and links you to your box. This contract is for our internal records only and won't be shared with anyone. We understand the importance of discretion and privacy.

You can terminate your rental contract and vacate the safe box at any time without prior notice. You must simply return your keys and we will give you back your £220 deposit. You'll lose the remaining time of the year you had left on your contract.

Yes. You must pay a deposit of £220 which covers the loss of the keys to your safe. This deposit will be refunded at the end of the contract, at the time of the return of the keys.

The contract renews automatically unless you contact us to cancel it. You can pay the renewal online (even set up automatic yearly payments), or pay it in our office on your next visit. If you do not wish to renew, both keys and access cards must be returned to us in person or by registered post before the date on which your contract expires.